The first and last person you see during your visit to Stone Ridge Veterinary Medical Center of Willis is a client care specialist. These essential team members handle a wide variety of tasks and are masters of multitasking. At any time, you can find our client care specialists answering the phones, discussing appointment scheduling, explaining invoices, and greeting pets and their owners. Not only do client care specialists focus on building relationships with pet owners, but they also act as a bridge between veterinarians and clients. When you’re stuck playing phone tag with the veterinarian who cared for your pet, a client care specialist can track down your furry pal’s doctor so you can talk. Without client care specialists helping with communication, it could be tough to speak to your pet’s veterinarian.
On the other side of veterinary medicine are the technician assistants. These team members spend most of their time focusing on patient care. They are the ones who comfort nervous pets during diagnostic testing and treatments, and help veterinary technicians perform their tasks.
In some cases, there are veterinary team members who do it all. Meet Madison Myers, client care specialist and technician assistant. Not only does she help pet owners with questions and concerns, but she also cares for those pets when assisting technicians. Learn more about this talented team member and how she came to be in the veterinary field.
As a client care specialist and a technician assistant in training, Madison fills many roles at Stone Ridge Veterinary Medical Center of Willis and is an invaluable team member when it comes to client and patient care. Follow along as we share more about Madison’s story.
Question: Where are you originally from?
Answer: I was born and raised in Magnolia, Texas.
Q: How and when did you decide that veterinary medicine was the career path for you?
A: I loved being involved in FFA and raising projects while in high school. I decided that I would like to carry that passion over to being a receptionist at SRVMC, which led me into a technician assistant position.
Q: How did you land at Stone Ridge Veterinary Medical Center of Willis?
A: While searching for a job in the veterinary field, I landed on an SRVMC post and underwent an interview. I heard back later that day and couldn’t wait to start!
Q: What is your favorite thing about working in the veterinary field?
A: I love how fast-paced veterinary medicine is. You have to be on your toes at all times, and you never know what could walk in the door next.
Q: Tell us about your pets.
A: I surprisingly don’t have any pets at this time. But we are hoping to extend our family soon with a four-legged baby.
Q: Tell us about your human family members.
A: My mom, nana, and sisters live in the Magnolia area. I love to visit there as often as I can, especially since I have a 3-month-old nephew. My dad lives in the Houston area, where they love to bring all the stray dogs home. Also, I’ve been with my high school sweetheart for the last five years.
Q: What is something about you that might surprise others?
A: I love to learn and expand my knowledge, so I’m constantly trying to find new things to learn. This makes the veterinary field perfect for me, since there is so much to learn and explore.
Q: What is your favorite food?
A: Mexican food wins, hands down.
Q: What is your favorite hobby?
A: I love to go hunting and fishing with my boyfriend. We both enjoy spending as much time as possible outdoors, so we always have fun activities to do together outside.
Q: Do you prefer the mountains or ocean?
A: I would definitely pick the mountains, as I’m not a huge fan of sand.
Q: Do you prefer Coke or Pepsi products?
A: Coke products are better, although sweet tea is my favorite.
Q: Would you rather spend the weekend at the spa or going camping?
A: I would much prefer a camping weekend! It provides a great opportunity to decompress.
Q: Tell us a few things that are on your bucket list or something you would like to accomplish in the next five years.
A: I would love to visit places outside the country, as well as to travel more in general.
As a client care specialist, you can find Madison at the front desk, ready to greet you and your furry pal with a smile. The next time you walk in for your pet’s appointment, give Madison a big hello.